Grievance Redressal

Effective 13 October 2026 · Last updated 13 October 2026

1. Grievance Officer

In line with the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (the "IT Rules"), our Grievance Officer is:

Name	Yogesh N Biyani
Email	support.lifeofart@gmail.com
Location	Surat, Gujarat, India

The Grievance Officer also answers questions about how we process personal data.

2. How to raise a grievance

Email support.lifeofart@gmail.com with "Grievance" in the subject line. Anyone can complain, including a person affected by content on Life of Art who does not use it, or someone acting on their behalf. Please include:

your name, and the email address on your Life of Art account if you have one;
what your complaint is about, with a link to the song page or a description of the screen concerned;
why you believe the content or our action is wrong or unlawful, with any evidence; and
what you would like us to do.

For copyright complaints, please follow our Copyright and Content Removal Policy, which lists the details the law asks for.

3. When we respond

Type of complaint	What we do
Every complaint	Acknowledge it within 24 hours, and resolve it within 7 days of receipt.
A request to remove content prohibited by clause 9.1 of our Terms	Act as quickly as possible, and resolve it within 36 hours of receipt.
Content that exposes a person's private area, shows a person in full or partial nudity or in a sexual act, or impersonates a person, including through morphed or synthetically generated images	Remove or disable access to it within 2 hours of receipt.
A copyright complaint under rule 75 of the Copyright Rules, 2013	As set out in our Copyright and Content Removal Policy.
A request about your personal data	As set out in section 10 of our Privacy Policy.

We will tell you our decision and the reasons for it.

4. If you are not satisfied

Content decisions. You may appeal to the Grievance Appellate Committee set up by the Government of India under the IT Rules, within 30 days of receiving our decision, at gac.gov.in.
Personal data. You may complain to the Data Protection Board of India, where the law allows, after using our grievance process.
Other matters. You keep every other right the law gives you, including approaching a court with jurisdiction.