Shipping and Delivery Policy
Nothing is posted. Everything happens in the app.
Life of Art sells one thing: the review of a song you submit, and adding it to the catalogue once it passes. It is a digital service. We do not sell or ship physical goods, so there are no shipping charges and nothing is delivered to a postal address.
How a paid review is delivered
| Step | When |
|---|---|
| Payment and submission confirmed | Straight away, on screen and in My Submissions. Razorpay, Apple or Google also emails you a receipt. |
| We review it | Usually within 7 days. If it takes more than 30 days, you can ask for a full refund. |
| The decision | By email to your account's address, and in My Submissions. |
| If it passes | It joins the Life of Art catalogue that the daily seven are chosen from. We do not promise when or how often it is shown. |
| If it cannot go live | A full refund starts automatically. See our Cancellation and Refund Policy. |
If something goes wrong
If you paid and your song is not in My Submissions within an hour, email support.lifeofart@gmail.com with the payment ID from your Razorpay receipt, or the order number from Apple's or Google's receipt. We will add the submission or refund you in full (for app payments, as our Cancellation and Refund Policy describes). In the app, a payment whose song did not go in also shows as a paid submission ready, which your next Submit uses.